Troubleshooting Guide

When it comes to WordPress, there are many possible causes for bugs or glitches- WP Core updates, Theme updates, any myriad of plugin updates (and conflicts with each other), changes to coding standards (ex: PHP 5.x getting pushed to 7.x), and more.

Even though ToolKit is an add-on for Elementor, our plugin actually is quite stable due to the fact that our plugin is very modular (all features can be toggled on or off depending on user preference or site environment)- and besides Syncer, Widget Manager, and Themeless, the rest of ToolKit has very few dependencies on Elementor core.

If you are experiencing an issue on your Elementor site that happens to be using ToolKit, the first step will be to identify whether or not your issue is caused by 1) ToolKit, 2) Elementor core, 3) Theme incompatibility, 4) Plugin Conflicts, or any combination of the before-mentioned.

We’ve made a simple “Troubleshooting List” that can help you quickly identify the issue and hopefully identify a fix. If not, ToolKit users may connect and chat with our support team or submit a support ticket.

Troubleshooting List:

  1. First, deactivate ToolKit and clear all cache- then check to see if your issue still exists.

    If so, then the issue is not caused by ToolKit, but something else. Proceed to Step 3.

    If deactivating ToolKit solves your issue, then proceed to Step 2.

  2. Search our Knowledgebase to see if the problem you are experiencing has already been documented and solved.

    If so- awesome! If not, then preview what settings you currently have enabled in ToolKit, and deactivate one-by-one to see if your issue is caused by one of the settings. Once identified, you can submit a bug report which will help us help other users 🙂

    If you are still experiencing issues, then your issue may most likely be coming from a plugin conflict. Proceed to the next step.

  3. Review Elementor’s awesome Troubleshooting Guide and search to see if your problem has already been solved- or if there is any helpful documentation for you to review.

  4. If you are still having issues or have a question that isn’t answered by any of the above- then please proceed to Report a Bug or chat with support.

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